Say you’re searching with keywords Green Fern Pot in Hardgoods. This will pull up anything that has the word Green or Fern or Pot, currently 1410 products. Yikes, too many to sort through. Now if you check the “Exact Match” button, this will pull up anything that has the word Green and Fern and Pot in its description, which is currently zero items, due to being very specific. But if you do Green Pot and check the “Exact Match” button, it currently pulls up 31 products. Fern Pot with Exact Match checked yields one product. Do not use the word And nor Or. Simply try checking the Exact Match box or leave unchecked to see the difference.
Also, you can use the Category on the left margin along with a Keyword search on top simultaneously. Oftentimes this yields the best results, especially using just one keyword plus the category. For instance, in Cut Flowers if you choose the category Novelty along with the keyword search of Purple, you get currently 18 products. Using too many keywords can make it more difficult to find items.
Lastly, if you can’t find an item that you believe we currently most likely carry, then there is a new webpage under Shop Online called “Trouble Finding Items?”. Once submitted we will get back to you within two business hours 8-4 Mon-Fri. Oftentimes we can tweak out description, so it comes up much easier next time, but we need your feedback to improve our search functionality.
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